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Senior UX Researcher

Our Purpose

Most technology in education is not built for the modern learning experience. It’s complex, unpredictable and no two classes are ever the same. Teachers waste time on non-teaching activities and they find it difficult to collaborate with other teachers. At Firefly, we’re freeing teachers to have a greater impact on the learning experience. Firefly allows teachers to innovate and cater to each student’s needs, preparing all students for success in the future.

How you can help

We already have a rich legacy, we’ve won loads of awards and have earned a reputation as the easiest to use school learning tool. But we have even greater ambitions to help every student reach their full potential. We’re at a pivotal point in what we do, with big plans for our product and exciting opportunities ahead of us. We want to work with an expert in user research so that we all understand the challenges in modern education better. With your guidance, we’ll be able to make the best decisions for our product based on what matters most to schools.

We want to work with someone who:

  • Is friendly and approachable, who will build great relationships with teams all around the business.
  • Is willing to help others learn about user centred design and the research practices we can all do to support this.
  • Can bring together all the research activities we already do, and can help to mature our practice.
  • Introduces us to research methodologies that enable us to gather insights, analyse accurately, and communicate findings back to stakeholders.
  • Will get stuck in and collaborate to explore tricky problems at any stage in the process.
  • Will proactively investigate usage data and help the team identify patterns.
  • Is comfortable facilitating creative sessions that draw out insights.
  • Is passionate about learning, and open to new ideas and experimentation.
  • Is empathetic towards the needs of all the different stakeholders on a project. This means being flexible and striking a balance between meticulous insights gathering, and enabling the team to take action.
  • Cares deeply about supporting teachers, students, parents and school leaders in the  modern learning environment.

In return, you will benefit from:

  • Being able to establish the practice of User Researcher within the organisation
  • Being part of a growing and thriving Product/Design organisation
  • Being able to have a real impact on the usability of our products and thus aid teaching and learning.

You have proven experience in the following:

  • This is a senior role so we are looking for someone with at least 4 years experience of hands on user research for products that have shipped.
  • You have experience with a range of quantitative and qualitative methodologies such as ethnographic studies, usability testing, remote testing and survey design.
  • You have lead product teams through a variety of different generative and evaluative projects.
  • You have previously worked in an agile environment with a product, service or UX Design team.
  • This role would be perfect for someone looking for their first senior role, especially if you’ve been working as part of a larger research team and ready to take a step up to lead the process yourself.

Your first couple of months:

  • Lots of introductions with people and teams across the business where you can learn about our purpose, our product strategy, our process and our plans for the future.
  • Learning about all the different ways we currently gather knowledge about our users.
  • Visiting schools, getting to know what the modern learning experience is like.
  • Absorbing the research that has been done so far to familiarise yourself with our users and areas of focus.
  • Coaching the team in all the different research methods that they can call on to conduct research and solve problems themselves.

Over time:

  • Carry out a variety of quantitative and qualitative studies with people from schools, both remote and in-person.
  • Engage with third party research agencies to source participants.
  • Helping us find a consistent way of storing our knowledge, making sure it is accessible to everyone, and where everyone can contribute.
  • Working with the Design Lead and PMs to develop a research roadmap.
  • Developing a toolkit of research methods, report templates and a shared vocabulary for our research practices.

Our team

You’ll be joining the Design team as the first UX Researcher. We’re a small team, but are respected across the whole company for our expertise and commitment to providing the best experience for our users. We work closely with the Product team, so we continually have the opportunity to guide and shape the direction of the product. We’re really passionate about design, and love to do meaningful work and get things done.

We aim to learn at every opportunity. We receive an annual training budget and use this to attend conferences, workshops, take online courses and have shelves full of books in our workspaces. We like to hang out together too–we go for dinner together regularly and do all sorts of activities with the wider Firefly team.

You can read a bit more about some of our recent design activities in our team blog https://medium.com/firefly-design and see a video of what it’s like to work at Firefly.

Location, travel and flexibility:

  • We ideally want someone who is either based primarily in London (our office is in Hammersmith) or is happy to spend some of the time there.
  • We are open minded about the possibility of someone who wishes to work remotely in the UK some or even most of the time. Tell us on your application and we can talk about it with you if you are short-listed.
  • Some travel will be required to meet customers and attend research sessions but much of the work we do can be done remotely in the UK.
  • We understand the need for flexibility due to the nature of this job so we are happy to discuss flexible working arrangements.
  • This is a full time position but we are open minded and happy to talk to applicants who are interested in part-time or job sharing.

Ready to try Firefly?

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