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Senior Account Manager - Sydney, Australia

Senior Account Manager - Sydney, Australia 

**You must have the right to work in Australia to apply**

Firefly Learning is an award-winning EdTech company used by hundreds of leading schools globally.  Our purpose is to transform learning by empowering students, teachers and parents.

The Client Experience team is responsible for ensuring our clients are happy and schools make the most of Firefly. We enjoy an industry leading reputation for customer service and a retention rate of 97%. We’ve recently closed a £4.5m VC investment round, and are now looking for a Senior Account Manager in our growing Australia office. As a key member of the Client Experience team, reporting to the Account Management Team Lead in the UK, you’ll assume a strategic role in managing the relationship and delivering first class training to our clients in Australia and South East Asia.

The Role

  • Responsible for delivering the Account Management function as part of the Client Experience Team
  • Deliver an engaging training program to our clients both in schools and online.
  • Work with the Learning Team to help develop and expand the Firefly training curriculum and supporting materials
  • Use project management skills to coordinate internal teams to meet client needs effectively
  • Provide visibility of the client lifecycle and account management effectiveness in your region
  • You’ll ensure that all schools are engaged as we grow globally, making sure that clients are aware of and making the most of all the features that Firefly offers
  • Report accurate insight that champions the needs of our schools and that helps shape product decisions and direction
  • Facilitate introductions and referrals
  • Develop an understanding of our clients and recognise when they need a little extra help
  • Retain, manage and further develop our relationship with large school groups

You

Essential:

  • Education or Ed-Tech experience
  • Proven track record of effective Account Management
  • Experience of training groups in a formal setting
  • Self managing and commercially aware
  • Committed to building long term relationships using your excellent interpersonal and communication skills with clients and colleagues
  • High levels of integrity and dependability, taking responsibility for clients’ issues and seeing them through to completion
  • Resilient and positive, with a creative approach to problem solving and keeping abreast of account management best practice
  • Enjoy a changing environment and building and proactive in building relationships with other teams
  • Strong IT skills and enthusiasm for transformational technology

Desirable:

  • Experience in a software-as-a-service business
  • Experience in a high-growth environment
  • Process thinker, able to understand and develop process in teams

Benefits

  • 25 days holiday (plus 3 additional days over Christmas)
  • $3000 training budget per year
  • Employee option scheme
  • Superannuation 

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